URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog / July 2016 July 2016 How to Build Your Talents Outstanding employees (star performers) exhibit certain traits. Soft Skills to Know: Crisis Management Crisis management skills demonstrate your ability to lead others and remain cool under stress. Physical Activity and Mood The sedentary nature of much of modern life most likely plays a significant role in the epidemic incidence of mood disorders today.