URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog / February 2021 February 2021 Make Your Goals Happen in 2021 Having difficulty sticking to your goals? Read this month’s UR Medicine EAP blog to learn ways to make your goals happen in 2021. Your Stress Management "Urgency Kit" Having a stress management urgency kit can be helpful. Read this month’s UR Medicine EAP blog to learn what goes into a stress management urgency kit. Being Positive May Reduce Memory Decline Has it been difficult to be positive? Read this month’s UR Medicine EAP blog to read a benefit of remaining positive. New to Customer Service by Phone? Are you new to customer service over the phone? Read this month’s UR Medicine EAP blog to learn tips about how to adjust.