Supervisor Series Presentations

Mutual Support Community of Practice: From Crisis to Connection

Supported by the Office of Wellbeing and the Meliora Presidential Award, in collaboration with UR Medicine EAP and the YoUR Support Team 

Debriefing protocols are commonly used after critical events, but uncertainty remains about which approaches are effective, and which may cause unintended harm. While some expertise exists within URMC, too few individuals are trained to provide psychological first aid, peer support, or structured debriefings.

This initiative proposes a shift to a distributed support model, grounded in evidence-based guidance and sustained through a mutual support community of practice. Mutual support has been shown to increase staff retention, reduce clinical errors, decrease distress, and strengthen team cohesion—all critical outcomes in today’s healthcare environment.

 Participants will include:

• Current department leaders and managers, or their designees
• Wellness committee members

Program Components:

 In collaboration with TEND Academy, a leader in trauma-informed care and mutual support, participants will complete a 2-hour training on Wed. Sept 10, from 10am-12pm, 1W-501 Fiaretti Classroom, or via zoom, on best practices for debriefing and sustaining peer support networks.

This will be followed by four 1-hour breakout sessions throughout the year to explore:

1. Applying trauma-informed mutual support in daily practice, 9/24/2025, 7:30am-8:30am
2. Tailoring debriefings to unit-specific needs, 10/16/2025, 3pm-4pm
3. Recognizing and addressing the impact of indirect stressors, 11/4/2025, 10am-11am
4. Measuring impact and sustaining engagement, 11/20/2025, 2pm-3pm 

All locations for breakout sessions are 1W-501 Fiaretti Classroom, or via zoom. For maximum impact, attendance at each of the four breakout sessions is requested. 

Questions? Contact Janine Rowe, UR Medicine EAP, 585-402-9206 Janine_rowe@urmc.rochester.edu 

RSVP to participate in the Community of Practice here. 

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Recognizing Stress, Depression, and Anxiety in the Workplace - Kristin Boggs

Oct. 15^th, 2025 | 12p- 1p

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Nov. 12^th, 2025 | 12p- 1:30p

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Dec. 10^th, 2025 | 12p- 1p

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Jan. 21^st, 2026 | 12p- 1p

Learn about the prevalence of stress, depression, and anxiety in the workplace. Gain tools to assist you in recognizing signs of stress, depression, and anxiety among your employees. Learn what you can do as a supervisor to help a struggling employee.

Workplace Conflict: A Supervisor's Guide - Deb Scott

Feb. 11^th, 2026 | 12p- 1p

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The Ultimate Overview of Leave Administration - Laura Kenney & Mary Ann Rall

Mar. 11^th, 2026 | 12p- 1:30p

Join UR Medicine EAP, Well-U, and Leave Administration to expand your knowledge of plans such as the Family Medical Leave Act (FMLA), Paid Family Leave, Workers’ Compensation, and Short and Long-Term Disability. Understand the eligibility requirements, employee responsibilities, and department responsibilities for each plan. This training is for those in a supervisory or managerial role only.

Using EAP in Supervision - Jordan Nittoli

Apr. 15^th, 2026 | 12p- 1p

This session will provide all managers with an overview of EAP and will also help improve your ability to recognize employees who are having personal problems that are adversely affecting their performance.