Using Emotional Intelligence in the Workplace

Emotional intelligence (EI) is being able to recognize, understand, and manage your emotions while also recognizing, understanding, and influencing the emotions of others. EI can strengthen relationships, create fewer conflicts, and increase job satisfaction. Here are some tips on how to practice emotional intelligence at work.

• When a coworker shares a concern, listen without interrupting, and show you’re engaged by nodding, maintaining eye contact, and paraphrasing what they’ve said. With your boss, listen carefully to feedback or instructions, and ask effective questions to ensure you understand.
• When tensions arise, decide to remain calm. Encourage others to take a break, which will defuse tense situations. If your boss is under pressure, offer solutions so your calm demeanor influences their mood.
•  Have awareness of your emotional triggers and manage your response to them. If a coworker’s comment annoys you, pause and take a breath. You’ll find your response is thoughtful rather than impulsive.

 If you feel frustrated or upset by something your boss has said or done, take time to cool down before addressing the issue. Then speak to them from a place of understanding.

10/10/2024

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