Office Information

Phone Calls/Hours

• Phone Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m.
  Phone: (585) 275-7744
  Fax: (585) 244-6097

Emergencies

For emergencies, please call (585) 275-7744. Press "0".

Appointment Scheduling/Cancellations

• We see patients by appointment only.
• Reminder calls are made 2 days prior to the appointment date.

If you need to cancel your child's appointment for any reason, please call at least 24 hours prior to your appointment. This will allow us to offer the appointment to a child from our waiting list.

What to Bring to Your First Appointment

• Prior to your first appointment, you will need to make arrangements to have your child's medical history information sent to our office, including:
  • A copy of your child's growth chart
  • You doctor's most recent notes
  • Any recent reports or test results pertinent to his or her medical condition
• If records can't be transferred to us directly from your child's pediatrician in time for his or her appointment, you can hand-carry them.
• For all appointments, please bring:
  • A list of your child's current medications (with dosages), including any over-the-counter medications or supplements he or she has taken in the past six months
  • Your current insurance card

Directions/Registration/Your Visit

• We’re easy to get to. See our:
  • Driving directions
  • Parking information
• Your cooperation in arriving on time for your child’s appointment helps us stay on schedule.
  • A drop-in child care service, staffed by volunteers, is available for the siblings of pediatric patients who have long treatment sessions.

Getting Here/Registration/Your Visit

• We're located on the 1st Floor, Suite B, of the Ambulatory Building located adjacent to Strong Memorial Hospital and Golisano Children's Hospital.
• Your cooperation in arriving on time for your child's appointment helps us stay on schedule. First time patients should arrive 15 minutes early to allow for registration.
• A drop-in child care service, staffed by volunteers, is available for the siblings of pediatric patients who have long treatment sessions.
• Diagnostic testing may take place during your child's first visit. The visit and testing may take a while depending upon the type of diagnostic testing needed. If you have young children you may want to bring special toys or activities to help keep them occupied during their visit.

Prescription/Medication Refills

• Before coming to your child's appointment, please check to see what prescription refills he or she may need so we can provide them at the time of your visit.
• Between appointments call (or have your pharmacist call) during regular office hours for routine refills.
• Because many prescriptions (controlled substances) can't be refilled over the phone, please make sure you always have enough medication for nights, weekends, and holidays.

Test Results

• Urgent results: We will call you as soon as we have them.
• Routine results will be included in our clinic letter.

Medical Records

Your child's medical records are strictly confidential and cannot be disclosed to anyone without a parent or guardian's written permission. The parent or guardian must sign a special written consent form to authorize the release of this confidential information from Golisano Children's Hospital.

Billing and Insurance

• Payment is due at the time of your visit. We accept cash, personal checks, or credit cards. We also accept most types of insurance, including Blue Choice, Preferred Care, Aetna, as well as Medicaid.
• We will complete the necessary forms and bill the insurance company for you. Please be aware that you will receive a bill for any balance or non-covered service.
• Contact your insurance provider directly to learn the specifics of your coverage at Golisano Children's Hospital.
• Our staff will be happy to assist you with any billing questions.

Insurance Updates

Notify our office if you change to a different primary care or referring provider, or if you change your insurance coverage.